Our Vision,Your Future
On April 22, 2016, United State Bank will be upgrading to new and improved technology to better serve our customers. As part of our commitment to remain on the competing edge of banking technology, we are pleased to announce that we are upgrading our computer processing system and internet banking services.
The Changes…
As part of the upgrade, all of our banking channels will become “real time”! This means whether you conduct a transaction at a branch, an ATM, online or use your debit card to make a purchase, our system will be updated immediately to reflect the transaction.
We will also be changing our internet-banking provider to improve your online banking experience.
In addition, we are adding “mobile banking.” Our new mobile banking app will permit account inquiry, transfers among accounts, bill pay,mobile deposit and mobile bill pay. We will make an app available for Android, iPhone and iPad devices.
Lastly, we will also be offering a new service, USB EasyAccess Voice Banking. This service will allow customers to use a 24/7 telephone line to get account balances, transfer funds among accounts and get a list of recent transactions.
Please read the information below to learn more about the upcoming changes. We have also provided some Frequently Asked Questions and answers you may find helpful.
Important Information to Know
ATM Access
While we do not anticipate our ATMs to be out of service during the upgrade, you may experience temporary downtime with our ATMs beginning Thursday, April 21 until Tuesday, April 26.
We would encourage you to carry alternative forms of payment during this time, such as cash, credit card or your checkbook.
Online Banking
To allow for a successful transition to our new online banking service, online banking will be unavailable from Thursday, April 21 at 2:30 p.m. until Tuesday, April 26.
In addition,our current online banking service will stop accepting new bill payment entries as of Friday, April 15 at 7:00 a.m. Any scheduled bill payments entered before that time will be processed. If you know of bills that need to be paid over the upgrade weekend, we strongly recommend you schedule them before April 15.
Personal and Business User IDs
If you are currently a registered online banking user, your User ID will not change!
Password (Very Important!)
To log on to the new online banking service on or after April 26, you will use a temporary password. Please be sure to update your current online banking profile email address before April 15. We will be sending you an email telling you your temporary password.
Automatic Internal Transfers
Unfortunately, recurring internal transfers will not transfer to the new online banking system and need to be set up after we upgrade.
Online History
You will be able to view past history of your accounts.
Statements
Depending on your statement cycle, you may receive two statements during the month in April. A one-time statement will be cut and sent after end of day processing on April 21. Interest, if applicable, will be paid and credited for both statements. Expect very little change to the look and layout of your statement.
Questions or Need Assistance
Call 866-671-4148 or stop by any of our five locations to speak with a specialist.
Frequently Asked Questions (FAQs)
Account Numbers
Will my account number change? No.
ATM Cards
Will my current ATM card continue to work? Yes.
Debit Cards
Will my current debit card continue to work? Yes.
Will I be able to use my debit card over the upgrade weekend? Yes, although you might experience downtime during the morning of Friday, April 22.
Mobile Banking
Where can I obtain the new mobile banking app? They will be available on Google Marketplace and the Apple App Store.
Will there be a cost for the Apps? No.
What can I do on the Apps? They are a full service online banking channel. You can inquire about account balances, view transaction history, pay bills, and deposit checks. In addition, you can take a picture of a bill and set up a bill payment.
Will transactions conducted be “real time”? Yes.
Online Banking
Will I need a new User ID? No.
Will I need to change my password? Yes. An email will be sent to you when the new site goes live with instructions on your temporary password.
Will transactions conducted online be “real time”? Yes.
Will there be any downtime during the change to the new online banking site? Yes. To assure for a smooth transition, our current online banking site will no longer be available after April 21 at 2:30 p.m. The new online banking site will go live on April 26. We apologize for the inconvenience but this short- term downtime is necessary to assure all data is converted properly, including bringing in your past transaction history.
Will I have to set up new security questions with the new online banking site? Yes.
Will my preset automatic transfers between my USB accounts transfer? Unfortunately not. You will need to set these up again on the new online banking site.
Will my scheduled bill payments transfer? Yes. However, you be unable to schedule new bill payments on our current online banking site after April 15 at 7:00 a.m. until the new site goes live.
Will I be able to see my account history prior to the change on the new online banking site? Yes.
Statements
Why will I receive two statements in April? As we convert from our current processing system, we will generate a statement for all checking and savings accounts after end of day processing on April 21. Depending on your regular statement cycle date, you may also receive another statement before or after that date. In May, you will return to your regular statement cycle date.
Will my statement cycle change? Possibly. If you have chosen to receive item images with your paper statement, your statement cycle date will change.
Voice Banking
What is voice banking? It is an automated telephone service that will allow you to check account balances, listen to recent transactions and make internal account transfers on the phone.
What phone number do I call for this service? 866-653-7397